Restaurant Techniques

Chandaria School of Business

Overview

The course provides students with practical, hands-on skills to effectively serve and sell a wide variety of food and beverage products in a professional restaurant setting. Learners are trained in proper service procedures, menu knowledge, customer engagement, and sales techniques that enhance the overall dining experience and promote customer satisfaction. Emphasis is placed on hygiene standards, workplace safety, teamwork, and communication, preparing students to operate efficiently in real-world hospitality environments. By the end of the course, students will be able to confidently interact with guests, handle service equipment correctly, and contribute positively to the operational and revenue goals of a food and beverage establishment.

Qualifications

  1. Participants must have a have completed high school education
  2. Venue: Classes will be conducted at the USIU-Africa Main Campus

Fees

  • Tuition Fees: KES – 35,000
  • Admission Fees: KES – 1,000
  • Total: KES – 36,000

For information on how to make payments, please visit here.

Contact us

United States International University – Africa Off USIU Road, Off Thika Road (Exit 7), P. O. Box 14634 – 00800, Nairobi, Kenya, East Africa.

Learning Outcomes

Upon successful completion of the course, the student will be able to:-

  • Prepare restaurant mis-en-place.
  • Serve food and beverages using various styles.
  • Make and serve coffee.
  • Prepare, present and sell various cocktails.
  • Make interventions and decisions in the management of food and beverage service.

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Course Information

Item Details
Contact Hours 128 Hours
Prerequisite None
Assessment Mode Continuous Assessment
Learning & Teaching Methods Practical demonstrations and drills

Curriculum

Week One Content Hours
  • Introduction to the course
  • Restaurant safety
  • Grooming standards
  • Mise-en-place
10
  • Restaurant operations procedures
  • Equipment display
  • Hygiene practices
10
  • Types of menus
  • Classical menu framework
  • Table d’hôte
  • À la carte
  • Table setup: basic, à la carte, buffet, breakfast
12
Total 32
Week Two Content Hours
  • Table service styles
  • English service
  • Platter service
  • American service
  • Buffet service
14
  • Creating and maintaining a bar business
  • Targeting clientele
  • Planning and research
  • Location and market feasibility
  • Atmosphere and décor requirements
  • Establishing service standards
  • Bar equipment requirements
18
Total 32
Week Three Content Hours
  • Types of bars
  • Bar layout and design
  • Developing profitable bar menus and wine lists
12
  • Service of beverages
  • Wines and sparkling wines
  • Beers and water
  • Juices and aerated drinks
  • Aperitifs, spirits, and liqueurs
  • Food and wine harmony
20
Total 32
Week Four Content Hours
  • Mixology
  • Preparation of cocktails
  • Service of cocktails
  • Other mixed drinks
14
  • Coffee brewing and tea making
  • Espresso-based drinks: cappuccino, latte, macchiato
  • Coffee cocktails
10
  • Bar management
  • Showmanship
  • Marketing and promotion
  • Customer service techniques
8
Total 32

Contact Us

Contact us on:
Email: csobcert@usiu.ac.ke
Telephone: +254 730 116 414

Are you ready to make a life changing career decision?